Privacy Policy

This Privacy Policy explains how HexRefill collects, uses, and protects information when you visit our website and use our Services.

1. Information We Collect

• Account details you provide (name, email) for registration and verification.
• Order and billing details processed by our payment providers.
• Technical data (IP address, browser, device) for security and fraud prevention.

2. How We Use Information

• Provide and secure your account, deliver digital keys, and give support.
• Detect and prevent fraud, chargebacks, and unauthorized access.
• Send essential service emails (receipts, verification codes, key delivery).

3. Data Sharing

We do not sell personal data. We share limited data with vendors strictly to provide the Services, such as payment processors, email delivery providers, and anti‑fraud tools, each under contractual obligations.

4. Cookies

We use necessary cookies to maintain sessions and preferences (e.g., theme selection), and security cookies to help prevent abuse. You can manage cookies in your browser settings.

5. Security

We apply reasonable administrative, technical, and physical safeguards. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We keep order and account records for legal, tax, and fraud‑prevention purposes. When accounts are closed, we retain only what is necessary for compliance and dispute resolution.

7. Your Rights

• Access, correct, or delete certain personal data, subject to verification and legal limits.
• Opt‑out of non‑essential communications at any time.

8. Children

Our Services are not directed to children under 13. We do not knowingly collect data from children.

9. International Users

Your data may be transferred and processed in countries different from your residence. We rely on contractual safeguards where applicable.

10. Updates

We may update this Policy. Material changes will be posted here. Continued use constitutes acceptance.

11. Contact

For privacy inquiries, use the Support link or in‑site help widget to reach us.

Last updated: November 11, 2025